Twelve unedited reflections from the boardroom, the runway, the aisle, and the front row. We are quietly proud of every one.
I've ridden with the great houses of London and New York. Opulent is the only operator on this continent that makes me close my laptop and simply look out the window. Punctual to the minute, the cabin felt like our boardroom on wheels. Three suit fittings, two board meetings, and a Pearson run — without a single repeated apology.
From the bridal party choreography at the King Edward to the next morning's airport transfer, every chauffeur was unreasonably composed. The white gloves were not a costume — they were the standard. Our planner has now switched her preferred operator. Worth every dollar, and then some.
I fly into Pearson eleven times a year from Zürich and London. Most operators send a driver who can barely lift the suitcase. Opulent's chauffeurs greet me by name, the cabin is silent, the water is cold, and the route is always the right one — never the long one. This is what the Europeans mean by service.
We move principals through Toronto regularly. The chauffeurs are calm, the routes are pre-planned, and they understand the difference between visible and invisible service. They liaise with our advance team without being asked. That tells you everything.
Driving to New York used to mean arriving exhausted. Opulent turned a nine-hour journey into a moving suite — Wi-Fi, charging, exactly the right number of stops, a chauffeur who knew every customs lane. We arrived at the Mark looking and feeling presentable. We will not fly that route again.
We hired Opulent for ten days of talent transport during a Netflix shoot in Toronto. The chauffeurs respected the NDA, never engaged the talent unprompted, and arrived with hot coffee at 4 a.m. without being asked. Production team approved an immediate re-book for the spring shoot.
I have a standing 5:40 a.m. Pearson pickup three days a week for the past two years. The chauffeur is in front of my building at 5:35. Always. The car is always spotless. The radio is always off. There is bottled water on the seat. This is what reliability actually looks like.
Three vehicles, five hotels, two ceremony venues — choreographed across the Niagara wine country without a single hiccup. The lead chauffeur memorized the timeline so my mother didn't have to. The Suburban is roomier than it looks; my dress survived intact, which is, in itself, a miracle.
Stepped off our jet at the Pearson FBO; the Suburban was already on the ramp. Luggage handled, water poured, in town in 22 minutes. This is the only ground transport I've ever booked that matches the standard of the aircraft. NetJets concierge now recommends them by name.
Coordinated a two-day investor roadshow across Toronto, Mississauga, and Hamilton. Opulent supplied four vehicles, all identical, all immaculate, all on time. The lead chauffeur ran the timing tighter than my CFO. Our European visitors thought we'd hired a London concierge firm.
As a hotel concierge, I am asked for transportation recommendations daily. I have been recommending Opulent for four years to our most discerning suite guests — including European royalty and Fortune 100 executives — and have never received a single complaint. Frequently, I receive thanks.
We've been driving ourselves up to Tremblant for fifteen winters. This year we tried Opulent. The chauffeur left at sunrise, the cabin was warm, the seats heated, the children watched a film, my wife and I actually had a conversation. We arrived rested. We've already booked the return.
We read every letter. The most thoughtful ones, with permission, are shared here on this page.